Customer Support Specialist applicants have rated the interview process at HubSpot with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 28 days.
Common stages of the interview process at HubSpot as a Customer Support Specialist according to 1 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 weeks. I interviewed at HubSpot in Nov 2021
Interview
3 step interview process
1. Casual interview with the recruiter. Super easy and not as stressful (20-30 mins)
2. Demo Interview. Had to roleplay as a customer support specialist with a HubSpot employee. This one I was mainly stressed about. They obviously don’t expect you to know the whole CRM, so I did my best, and the employee I was working with was super helpful after our roleplay was complete (1.5 hour)
3. Interview with 3 different Managers. Each interviewed individually in 30 min increments. It seems a bit intense but honestly I had a nice time getting to know them, and then getting to know me!
Interview questions [1]
Question 1
Name a time when you felt you went above and beyond for the customer
The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.
Interview questions [1]
Question 1
Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.