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      Customer Service Manager (CSM) Interview

      Oct 26, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot

      Interview

      So far, the interview has been fair and very clear. Love the feedback they give at the end. Still going through the process, but just learn about the tools and why it’s important/interesting to you

      Interview questions [1]

      Question 1

      Tell me about your book of business
      Answer question
      2

      Other Customer Service Manager (CSM) interview reviews for HubSpot

      Customer Service Manager (CSM) Interview

      Jul 23, 2025
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Los Angeles, CA)

      Interview

      Very honest and clear expectations, very open communications too. the hiring manager and the recuiter was amazing, she allowed me to be myself her major feedback was i should work on my stakeholder alignment 1. How do you engage a stakeholder that you have no direct contact with as a csm 2. focus on the star method compared to Amazon, which requires 3-5 minutes for most of the responses. 2 minutes to 3 minutes was more than enough 3. Have failures stories 4. Have a feedback story and also be agile in your responses and thinking.

      Interview questions [1]

      Question 1

      1. How do you engage a stakeholder that you have no direct contact with as a csm 2. focus on the star method compared to Amazon, which requires 3-5 minutes for most of the responses. 2 minutes to 3 minutes was more than enough 3. Have failures stories 4. Have a feedback story and also be agile in your responses and thinking.
      Answer question

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