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      Customer Success Manager Interview

      Aug 20, 2019
      Anonymous interview candidate
      Boston, MA
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HubSpot (Boston, MA)

      Interview

      Tough interview - long process with several days of no communication in between stages, so I was kept wondering if I was moving to the next stage (even though I asked after every interview). First stage was a video interview, which was somewhat intimidating. Second was a call with the inhouse recruiter. She was very friendly and helpful throughout the entire process. Next stage was a 1:1 with the hiring manager. Last stage for me was a 2-hour virtual interview with four people. I think, for me, this is where it went downhill. It was exhausting. The only criticism I received is that my answers were too high level, but when I pressed for specifics, there weren't any. Although I didn't get the job, I would still work them if an offer came out.

      Interview questions [1]

      Question 1

      Name one time where you dropped the ball and what was the outcome
      Answer question
      avatar
      HubSpot response
      6y
      Thanks for the feedback--sounds like we could have done a better job on communications and on specifics of feedback in closing the loop. Thanks for flagging for us, we are always looking to learn, grown and improve. Sincerely, Katie

      Other Customer Success Manager interview reviews for HubSpot

      Customer Success Manager Interview

      Oct 14, 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      Jun 22, 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      Apr 9, 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokyo)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question