I applied online. I interviewed at HubSpot (Cambridge, MA) in Jul 2017
Interview
I interviewed at HubSpot in July 2017 for the Customer Support role. The process began with me answering a series of questions via video recording. Shortly after that, I interviewed with a recruiter named Kelsey basically asking about my qualifications, work history, and why I would want to work at HubSpot.
The next step involved me having a Zoom Video conference video with a Customer Support Manager and a product demo with a Principal Coach at HubSpot where I was to complete three tasks related to the HubSpot software prior to this interview. I enjoyed my interaction with both of these individuals and was able to learn a lot about the HubSpot product!
A day later, I got a call from Kelsey informing me that I would be moving on to the final stage of the interview at their office in Cambridge. Over there I briefly met with Kelsey in the beginning and end of the interview process and then met with 4 different managers (one was shadowing in training) over a course of three thirty-minute interviews. This was ultimately to test whether I would be a good fit culturally and if I had the skill set to work in a Customer Support role. I deeply enjoyed meeting with all of these managers and while it was an interview process, everything felt so relaxed and conversational and I had a wonderful time interacting and learning about HubSpot as a whole from these individuals. The following week, I got a call from Kelsey with an offer to work at HubSpot!
I want to add that throughout the interview process, Kelsey was incredibly professional and efficient with answering any of my questions and informing me when I moved forward in steps and what I had to prepare for. This is how a talent team should operate and I have nothing but positive things to say about my entire interview process. I am so excited to begin my journey at this amazing company known as HubSpot!
Thanks for the review, and for the nice note about Kelsey--she is stellar at her job and really cares about candidates. Support is absolutely critical to HubSpot's success, so I'm delighted to hear you're joining our team--thanks for the feedback and look forward to meeting you soon! -Katie
Application
I interviewed at HubSpot
Interview
Great, organized, clear expectations. I found that, while the process was very corporate, they have managed to create an environment that values prospects. They know that every candidates experience matters and reflects their ethos.
Number of rounds with different competencies assessed by combination of team members, team manager and senior level staff.
They assessed by organisational skills, technical aptitude and fit for the team.
Interview questions [1]
Question 1
Give an example of a time with you coached a team member,
I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2024
Interview
The process started with a brief introductory phone call with an HR representative. The second stage was a practical role-play interview where I had to resolve a customer's issue using a chat simulation. I shared my screen throughout this task, using the company's knowledge base, Google, and AI tools to find a solution. The focus was clearly on my problem-solving method rather than just getting the right answer. The final stage consisted of three consecutive interviews with a hiring manager and two team leads, where they asked standard behavioral questions. The entire process was very efficient and took less than two weeks.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult or angry customer. How did you handle the situation, and what was the outcome?
