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      HubSpot

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      Customer Service Specialist Interview

      Jul 18, 2017
      Anonymous employee
      Cambridge, MA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at HubSpot (Cambridge, MA)

      Interview

      I applied back in May 12th 2017 via employee referral for the Channel Consultant role in Cambridge. I was contacted my Noah Gilman 4 days after with an invite to a webcam interview where I record myself answering 3 questions with 30 seconds to prepare for the question and 1 minute to answer. I believe this was the biggest challenge in the whole interview process because of the pressure of not making a mistake since there is only one try per question. Because of the pressure I lost my train of thought in one but quickly recovered, its ok to stumble a bit, they know you are not a machine. Make sure you use the software's practice questions before taking the real questions. I was then contacted by Kelsey Freedman (she is the best!) saying that they believe I was a better fit for the Customer Support role (Spanish speaking) and continued the application process with her. She arranged a call to talk a little bit more about the role and asking a few questions on my background and my interest in Hubspot and the culture. Then I was given access to the hubspot software with 3 tasks to complete and 2 video interviews following on these tasks including a role play and behavioral questions the following week. Then I was contacted by Kelsey once again that I was moving on to the next round which was 3 interviews back to back with 2 managers and someone who has been in the role for 3 years. All of them really nice and down to earth people. I would also like to mention that they are very flexible with time slots, as I had to reschedule the in person interviews. They were all very accomodating (shoutout to Allie!) this is them preaching their culture and really is what makes them stand out! Then I got a call back from Kelsey that they wanted to make me a Spanish Quiz, it took them a few days to figure out the logistics for it, but it was a 30 min phone interview with a specialist from the LATAM department (the one I will be working in). The following day, I got an offer which I gladly accepted, I can't wait to start next monday which also happens to be my bday (Kelsey even offered to have something special for the occasion!) If I where to this again, I would 100 times, the whole process have been an amazing experience because everyone goes above and beyond to make you feel comfortable and walk with you along the whole process. I would recommend applying to everyone!

      Interview questions [1]

      Question 1

      I see that you are an expert in _______ Software. Imagine I don't know anything about that software and teach how to do something in the software.
      Answer question
      2
      avatar
      HubSpot response
      8y
      What a wonderful review to read! Kelsey and Noah are just tremendous--they are as humble as they are talented, thanks for taking the time to share your feedback and congrats on joining HubSpot--we are so glad you're joining our team! Hope to meet you soon, Katie

      Other Customer Service Specialist interview reviews for HubSpot

      Customer Service Specialist Interview

      Dec 24, 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at HubSpot in Aug 2025

      Interview

      Poseen buena comunicación con el candidato, en total son 3 entrevistas, te ayudan a prepárate con material y lo que se espera de la entrevista, son claros con los estados y dan retroalimentación.

      Interview questions [1]

      Question 1

      Experiencias laborales previas Customer first mentality
      Answer question

      Customer Service Specialist Interview

      Aug 17, 2023
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at HubSpot (Dublin, Dublin) in Jul 2023

      Interview

      I was contacted on LinkedIn by a HubSpot employee, they introduced the job description and the salary. In my opinion, the hiring process is too long, you have to "pass" 3 stages. Then I booked a 30-minute call with the recruiter, she was very nice on the phone, she made me feel like I was talking to a friend. I passed to the next stage, which was role play with a TL, it was fun, but I didn't pass apparently because I wasn't feeling comfortable with ambiguity.

      Interview questions [1]

      Question 1

      -What are your responsibilities in your current job? -How do you deal with feedback? -What's your salary expectation? -Tell me about a time when you failed ? -Tell me about a time when dealt with a difficult customer?
      Answer question

      Customer Service Specialist Interview

      Jul 14, 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      Clear communication from the hirer on what the job entails and how the interview is conducted. Got to the 3rd round where I had to simulate assisting a customer with their issues.

      Interview questions [1]

      Question 1

      Tell me a time when you met with a difficulty at work.
      Answer question

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