Front Desk Agent applicants have rated the interview process at Hilton with 3.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 86.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 7 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Hilton overall takes an average of 12 days.
Common stages of the interview process at Hilton as a Front Desk Agent according to 4 Glassdoor interviews include:
IQ intelligence test: 33%
Presentation: 33%
Group panel interview: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at Hilton (Kota Kinabalu) in Aug 2022
Interview
Apply through email provided in their website. Got called next day for an interview with HR Manager and Operation Manager. Interview session takes about one hour. A very laidback interview and expected question been asked. Got the result a week later, they offered me a different position with underpaid salary given. Decide to declines the job offer due to salary, unmatched job position given, no remuneration and allowances.
The interview process was quick and transparent. I went through an online interview before being invited in for an in person interview. Although I was not hired, the process was easy and everybody in the process was very professional.
Interview questions [1]
Question 1
If you are okay working all weekend nights and holidays
The interview process was well-organized, professional, and transparent. The interviewer communicated clearly, asked relevant questions related to the role, and created a comfortable environment. Overall, the process felt respectful, efficient, and aligned with Hilton’s high service standards.
One interview with the General Manager was thorough, understanding and been a great company to work for very flexible. Discussed work history, personality, how I handle situations. Full time hours.
Interview questions [1]
Question 1
How would you handle a guest upset with their room?