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      Customer Service Executive Interview

      Jul 4, 2015
      Anonymous employee
      Colombo, Western
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at HSBC (Colombo, Western) in Sep 2011

      Interview

      First I had a walk-in interview. The recruiters reviewed my resume and certificates and gave a date for an exam. In the exam they tested my English knowledge. And after I got through the written exam, I had a phone interview with Hyderabad HSBC recruiter. She tested my spoken skill of English. After few days, i got a call for my third interview since i got through the phone interview. In my thid interview, they tested my leadership skills and experiences.

      Interview questions [1]

      Question 1

      How did you manage a stressful problem you faces when organizing an event?
      Answer question
      14

      Other Customer Service Executive interview reviews for HSBC

      Customer Services Executive Interview

      Mar 22, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      Good. Hard but can manage. Interviewers are friendly and you dont have to wprry if uou dont know an answer for a question. Just be honest and they will help.

      Interview questions [1]

      Question 1

      Why are you choosing hsbc as your work place?
      Answer question

      Customer Service Executive Interview

      Nov 7, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at HSBC

      Interview

      Was comprehensive and was one of the best interviews I had faced in my life. my career changed and opened up because of this interview and attribute my success for having said yes to the offer.

      Interview questions [1]

      Question 1

      Explaining situations of success and how to measure it
      Answer question

      Customer Service Executive Interview

      Oct 9, 2019
      Anonymous interview candidate
      Cyberjaya
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HSBC (Cyberjaya) in Oct 2019

      Interview

      The interview involves 4 stages: 1. phone interview 2. call centre roleplay (candidates were given sample scripts on the usual situation at a call centre. then, they were required to act as a customer service representative for a mock call. situation given: lost debit card, forgot online banking password) 3. interview with head department 4. online test.

      Interview questions [2]

      Question 1

      introduce yourself
      Answer question

      Question 2

      During a call with a customer, how would you handle the distressed customer?
      1 Answer
      3