Customer Service Executive applicants have rated the interview process at HSBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Executive roles take an average of 101 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 27 days.
Common stages of the interview process at HSBC as a Customer Service Executive according to 2 Glassdoor interviews include:
Background check: 18%
Phone interview: 18%
One on one interview: 18%
IQ intelligence test: 9%
Drug test: 9%
Personality test: 9%
Skills test: 9%
Presentation: 9%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at HSBC (Hyderābād) in Jul 2010
Interview
Applied through their website, received a call after two weeks, they conducted aptitude and HR round, then I was called a month latter for face to face interview with Head of department (VP)
Interview questions [1]
Question 1
Tell me an instance when you have performed beyond your call of duty
Good. Hard but can manage. Interviewers are friendly and you dont have to wprry if uou dont know an answer for a question. Just be honest and they will help.
I applied through an employee referral. I interviewed at HSBC
Interview
Was comprehensive and was one of the best interviews I had faced in my life. my career changed and opened up because of this interview and attribute my success for having said yes to the offer.
Interview questions [1]
Question 1
Explaining situations of success and how to measure it
I applied online. The process took 2 weeks. I interviewed at HSBC (Cyberjaya) in Oct 2019
Interview
The interview involves 4 stages:
1. phone interview
2. call centre roleplay (candidates were given sample scripts on the usual situation at a call centre. then, they were required to act as a customer service representative for a mock call. situation given: lost debit card, forgot online banking password)
3. interview with head department
4. online test.