I applied online. I interviewed at H&R Block (Oakland, CA) in Oct 2016
Interview
Phone interview first, then in person with a regional manager at a retail store location. It took place rather quickly as there was an urgent need to fill positions. Questions were rather standard.
I applied through a recruiter. The process took 2 days. I interviewed at H&R Block in Feb 2017
Interview
Recruiter contacted me via email having seen my resume on a job search site. Replied that I was interested, and recruiter contacted me via phone to discuss the job. Set up phone interview with lead tech for area. Had phone interview with lead tech the following day, which lasted around an hour. Was called several hours later by recruiter with offer of employment.
Interview questions [1]
Question 1
What steps would you follow if you to troubleshoot the internet being offline in an office?
I applied in-person. The process took 1 week. I interviewed at H&R Block (Fresno, CA) in Oct 2011
Interview
There was only one interview. It was conducted by a Senior Field Service Technician and the Regional Technology Manager who had both come from out-of-town for the day. They asked about my IT background, if I had any Information Technology certificates and/or degrees, and why I wanted to work for H & R Block. I believe the greatest reason I was hired, was for my emphasis on customer service. I said something like, "My passion is that not a single tax preparer would be unable to do his job due to technology related problems."
Interview questions [1]
Question 1
One of two of the questions assumed an understanding of the complex and changing IT staffing environment. "What would you do if you had to make a strategic decision but could not get hold of your immediate supervisor or his supervisor?"
