I applied online. The process took 4 months. I interviewed at Genesys in Jun 2021
Interview
Fairly standard interview process, though some issues immediately appeared during the scheduling phase. Lack of organization, which then permeated across the entire interview process. Great hiring manager, filled with insight and perspective, followed by a series of individual interviews with team members, where the level of attention and investment, was random and inconsistent. After the interviews were done, got absolutely no feedback or follow up. Eventually reached out, and the HR person provided misleading information, until eventually got an automated email. It's a cumbersome, disorganized and also disrespectful process, considering the time the applicant puts towards going through the process. Don't recommend interviewing here.
Interview questions [1]
Question 1
How do you deal with conflicting priorities from stakeholders?
I applied through an employee referral. The process took 1 week. I interviewed at Genesys (Brasileira) in Jan 2025
Interview
Simples, direto, rápido. Deram feedback depois. Primeira entrevista com a recrutadora que explicou todo o processo. Achei tudo muito transparente. Explicaram a função e expectativa, além de falar sobre compensação.
Interview questions [1]
Question 1
Como abordar o mercado sobre os diferenciais da solução para cx?
I applied online. The process took 4 weeks. I interviewed at Genesys (New York, NY)
Interview
I initially spoke to the recruiter, and we finished the call mutually interested in moving forward. The recruiter called me back several days later explaining that they had pitched me the wrong position, but there was a different one available - would I be interested?
I decided to move forward and after 5 interviews (including a final round) over the course of 4 weeks - total silence.
It's also important to note that this was a new position that no one seemed to understand just yet, so the interviews were not very focused. Overall not the best experience.
