Genesys Reviews | Glassdoor.ca

Genesys Reviews

Updated Mar 27, 2020

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4.3
87%
Recommend to a Friend
97%
Approve of CEO
Genesys Chief Executive Officer Tony Bates
Tony Bates
197 Ratings
Pros
Cons
  • "Cloud product is still young but growing quickly(in 35 reviews)

  • "Limited food options near Daly City Office(in 29 reviews)

More Pros and Cons
  1. Helpful (2)

    "Respect for people, varied assignments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager, Program Management in Markham, ON
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Genesys full-time for more than 3 years

    Pros

    First of all there is a strong respect for people, which I appreciated a lot. The vast majority of people I interacted with (local and remote) are great to work with, smart. If you are open to switch assignments there is always something new to learn, helping with you personal development. Open time off (i.e. unlimited vacation) and the opportunity to work remotely are great perks. The company is in a good position in the marketplace, being one of the leaders in the industry. Not everything is perfect, but the general attitude is the right one.

    Cons

    There are a lot of changed going on, with the recent change in management. The direction is somewhat obvious, but not spelled out clearly by management. There is a lot of consolidation happening, cleaning out the old and bringing in the new. Sometime people and entire teams fall victim to this; there could be more care to reuse good people in other areas, but that would take significantly bigger effort. Previous management had a different attitude about this; maybe it is only the transition period, but people notice.

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    Genesys2020-02-17
  2. "Treating staff cheap and salary freeze"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Genesys full-time for more than 3 years

    Pros

    Flexible time and home office Unlimited leaves Weekly communication with managers Managers are nice

    Cons

    Not competitive benefit for new graduate Freeze salary to save money for business growth Keep losting talented staff Direction keep changing and wasting effort

    Genesys2020-03-22
  3. Helpful (4)

    "Watching the sad decline of a company which used to be a great employer. It was a relief to be laid off."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Positive Outlook

    I worked at Genesys

    Pros

    The people are great, and often very smart. There is a lot of flexibility in working hours and vacation time.

    Cons

    Salaries are on the low side. Several years of poor strategic decisions by senior management have squandered scores of person-years of work. The company is being fluffed up to be sold or to have an IPO; senior management is concentrating strictly on sales while ignoring technical debt and the cost of managing complexity.

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    Genesys2020-02-14
  4. "Come join the Genesys family and have fun making a difference!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Professional Services in Saint John, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 10 years

    Pros

    Genesys is a great place if you enjoy the challenge of driving innovation in the Cloud, AI, Bots, etc. Best asset are all the truly great people (which is rare for a large company)! Also, Genesys has a laid back culture where people can have fun at work.

    Cons

    Sheer number of people/organizations can impact progress of initiatives unless you manage to that.

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    Genesys2020-01-27
  5. "Bold company going places - good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Business Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 8 years

    Pros

    Market is wide open for Cloud based experience as a service. Strong defined corp vision beyond classic nuts&bolts but pushing well into the "Always do what's best and right for our clients". Attitude is strong to do right for clients in the long term as this drives win-win.

    Cons

    It's become a bigger company, challenges of internal communication are always there. Management getting better at communicating a focused message internally and externally.

    Genesys2020-01-27

    Genesys Response

    February 28, 2020Team Genesys

    Thanks for your positive review. Being able to put our clients first and do what’s right for them is a core piece of what makes Genesys great. Driving win-win situations is a key to success. As we continue to grow we are always working on the best ways to communicate with employees. If you have any ideas about how we can continue to improve share them with your manager. Best, Daniel (Daniel Phelps, VP, Global Talent Acquisition)

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  6. "Fun, innovative and team-oriented organization with a solid future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Principal Solutions Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 5 years

    Pros

    Technology is at the forefront of innovation and will continue to be that way with heavy R&D investment. Lots of great, genuinely nice people that make the day-to-day work life fun, interesting and motivating. The company has a solid strategic direction moving forward which is helping employees to focus.

    Cons

    Although it's well-founded that the company continues to refine its processes in order to improve, they change often enough that it's occasionally hard to stay current; compounding the issue is the constant bombardment of information which makes it difficult to extract important details and priorities.

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    Genesys2020-01-27

    Genesys Response

    February 28, 2020Team Genesys

    Thanks for your positive comments. We are investing in research and development for new features for Genesys Cloud. The people and teams here are one of the many things that excite me to go to work every day. There are always changes in our business. It’s part of what makes tech fun. Make sure to work with your manager and team if you have questions on any of the details. We are all here to help. Best, Daniel (Daniel Phelps, VP, Global Talent Acquisition)

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  7. "Customer and employee focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 3 years

    Pros

    great values, good benefits, best people

    Cons

    Many changes throughout the years

    Genesys2020-01-26
  8. "Great People, Great Products and a true Customer Centric Spirit!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Strategy Operations in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for less than a year

    Pros

    Genesys is pivoting to become a true SaaS/CCaaS organization in products, people and technology internally & externally. Truly understands the definition of agility and being nimble. If you are looking for an organization that makes a difference, Genesys is the one for you. Moving fast and being nimble is the focus and this provides a multitude of opportunities within the organization.

    Cons

    Change is constant in this environment as they pivot to become a true SaaS organization and maintain leadership in the market. Must be able to move fast and keep up with the pace with change & growth.

    Genesys2020-01-27

    Genesys Response

    February 28, 2020Team Genesys

    Thank you for your review. You made a great point. If you want to work at an organization that makes a difference this is the place for you. Best, Daniel (Daniel Phelps, VP, Global Talent Acquisition)

    Continue reading
  9. "Great place to learn and work with latest cloud technologies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software QA Analyst in Markham, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 3 years

    Pros

    Genesys is very proactive in keeping up with industry best practices and technologies, which translates to a very strong R&D presence within the organization. In parallel, investment into key business divisions are leading to rapid growth. Tech talks are regularly hosted through Zoom meetings to encourage knowledge sharing between different offices globally. Frequent 1:1 with management provides a convenient communication channel for (bi-directional) feedback. Office location being situated uptown, along with open time off contributes to great work life balance.

    Cons

    The rapid growth is not without problems however, with strain manifesting through how long it takes for internal approval/review to go through.

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    Genesys2019-12-15
  10. "Great People, Management, Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for less than a year

    Pros

    When you join a company that develops SaaS, you expect. Dynamic, Agile (but not disorganized), Smart and Future seeking individuals/processes. At Genesys, this is what you get! - Fantastic Management both from middle and senior. - Great people, you can easily identify the performers and they are willing to help - Products - Great currently and a future outlook which looks promising both internally and something customers will appreciate.

    Cons

    - At any large company, there are people which encourage outdated processes and create some barriers/additional bureaucracy which is unnecessary. Fortunately the performers outweigh these types of individuals.

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    Genesys2019-12-05
Found 1234 reviews