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      Genesys

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      Related searches: Genesys reviews | Genesys jobs | Genesys salaries | Genesys benefits
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      Business Systems Analyst Interview

      Jul 31, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Genesys in Jul 2021

      Interview

      I applied online via LinkedIn and heard back within a day or two. There were 5 separate interviews in total spread out over a few weeks: Recruiter, Hiring Manager, HM's colleague, Technical Interview with someone from SF IT, and a Panel Presentation with HM and 2 colleagues. All were over Zoom except the initial, which was a phone call. The recruiter, Tamara, was a pleasure to work with. She continued to be communicative, professional, and prompt throughout the entire process. Everyone else I spoke to was very intelligent and friendly as well and had great things to say about Genesys. The people I interacted with throughout this process really drove home my interest in the job. While I prepped the hardest for the Panel Presentation, the least comfortable interview was the Technical Panel. That was because I'm a bit rusty on my vocabulary though, and he was a polite but very no-nonsense kind of interviewer. I genuinely thought I failed it and was ecstatic to receive my invitation to the final round.

      Interview questions [3]

      Question 1

      At almost every interview I was asked 'Why Genesys' and/or something in the realm of 'Why this job'.
      Answer question

      Question 2

      Technical Panel: A mix of basic Salesforce questions and business process. One example, 'Define a Role and a Profile in SF'. Prep advice: Get to know a Business Requirements Document and the steps for creating one to submit to a SF IT team.
      Answer question

      Question 3

      Panel Presentation: Discuss a project you worked on previously within operations. What was the business problem you were solving for with the project? What were your responsibilities and what approach did you take in ensuring the project’s success? What were your key takeaways from the project? The presentation itself was very free-flowing. I had several places planned to check in for questions, and they asked a couple along the way. I was also able to ask how things compared at Genesys to my past experiences throughout.
      Answer question
      1

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