I applied online. The process took 2 weeks. I interviewed at Genentech (Fortaleza, Ceará) in Oct 2018
Interview
Applied then received an email to do a video interview. Did the video interview, one week later received a call to come in for orientation. Whole process took 2 weeks total.
Interview questions [1]
Question 1
Describe a time that you had a dissatisfied customer-- what'd you do?
What experience do you have multitasking?
Tell me of a time when you disagreed with your supervisor. What was the situation and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Genentech
Interview
There are usually two rounds with different set of managers. Sometimes they will bring in a full time employee in the panel too. Usually there’s around five questions surrounding the competencies. From my experience with multiple interviews, they really want you to focus on what you did, your behavior, or thought process in achieving your results.
Interview questions [1]
Question 1
Name a time where you had a difficult customer. What was the results?
Not a great atmosphere when your a temporary worker. Almost all the benefits and fun perks go to full time employees. They treat you very differently if you are a temp.
Interview questions [1]
Question 1
What would you do in a difficult situation related to customer service
First part of the interview process is recording yourself answering some questions and scenarios. The recording lets you choose when to start. You won't be able to go back and change what you say.
Interview questions [1]
Question 1
What would you do in this situation (changes) and why are you qualified?
