The process started out promising. I completed a business case, heard back immediately, and then met with several members of the CX leadership team during a two hour long block. Those conversations were excellent. The leaders were thoughtful, engaged, and clearly invested in the product. I left feeling confident and genuinely excited about the possibility of joining the team.
Unfortunately, everything other than the interviews told a very different story.
Communication from recruiting was minimal throughout the process. Messages were not acknowledged, updates were not provided, and clearly stated timelines were not followed. I was explicitly told I would receive a check-in on Friday regardless of where things stood. That never happened.
I followed up the following week. Silence.
I followed up again. More silence.
Nearly three weeks passed after my final interviews before I finally received a generic rejection template with no context, no apology for the delay, and no recognition of the time invested.
In CX, communication and follow-through are the absolute basics. If a company cannot manage either during the hiring process, it raises very real concerns about what the internal operations look like. The contrast between the professionalism of the interviewers and the complete absence of professionalism in the recruiting process was hard to ignore.
I am disappointed, but ultimately relieved to have clarity. If this is how candidates are treated, I can only imagine the challenges employees face behind the scenes.
