I applied online. The process took 2 weeks. I interviewed at Fifth Third (Troy, MI) in May 2021
Interview
Interview process was very simple. Most interview questions were behavioral and required specific examples such as how do you deal with an angry customer or specific time where you went above and beyond
Interview questions [1]
Question 1
"How did you handle difficult customer experience?" "describe a time when you went above and beyond to deliver an exceptional customer service"
If I recall correctly there was a screening call & just one interview. The interview was in a branch, and it was real casual. Really just making sure you have the people skills needed in a customer facing role like this.
I applied online. The process took 2 weeks. I interviewed at Fifth Third (Beverly Hills, CA) in Apr 2026
Interview
Phone interview was okay and they ask about my customer services experience and how i can reach the target if i can work on Saturday they asked me and example how i reach out to people
I applied online. I interviewed at Fifth Third (Chicago, IL) in Mar 2026
Interview
Three step process, First a phone call that went over the basic resume asking if you have an experience in client and customer service. Second interview was with a manager in person at a branch and went into detail about the job and the expectations and what if scenarios. Final round is with the regional manager online.
Interview questions [1]
Question 1
Talk about a time that had to approach a difficult conversation and how did you go about it.
