tell me about a time when you gave excellent customer service tell me about a time a change was made to a policy and how you adapted tell me about a time when you received excellent customer service what are the responsibilities of this role/day in the life why fidelity why should we hire you over other candidates where do you see yourself in 5, 10 years tell me about a time when you were coached by your mgr and disagreed with him/her tell me about a time that you had to solve a problem tell me about a time that you worked in a group, showed leadership how did you motivate others to participate