I applied online. The process took 5 days. I interviewed at Farmers Insurance Group (Grand Rapids, MI) in Sep 2015
Interview
Phone interview was about 30 minutes (bahavioral based) based on 4 categories. There were about 2-3 questions per category. I was also described the position in detail and asked to go through my resume. Finally, there was time for me to ask the interviewer questions.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond customer expectations?
Tell me about a time you disagreed with a manager? How was your relationship after this encounter?
Tell me about a time you changed roles in a position?
Tell me about a time you had to tell a customer no?