Virtual interview where you are asked about your background, your customer service skills, and why you want to work for Disney. The interview is pretty simple and straightforward, with questions about safety and how you might treat guests.
I applied online. The process took 1 week. I interviewed at Disneyland Resort (Anaheim, CA) in Feb 2019
Interview
Dress business casual and appear well groomed. You can look up "Disney Look" guidelines online- be sure you are following them for the interview. You'll be interviewed 1 on 1 in an office at the Cast Services building. Parking is easy, just tell the guard you're there to interview. You'll need to pass through security check on the way in so don't bring anything you wouldn't be allowed to have in the park. After the interview they'll have you fill out a form with your availability.
Interview questions [1]
Question 1
You'll be asked to describe a time you've experienced service recovery (something going wrong, what was done to fix it). You can tell a story about something that was done for you or something you did.
It was on zoom with a recruiter. First they called me if I'm still interested in the position and got scheduled a zoom interview with the recruiter. I was previously on the waiting list for around 4 months which is a long time.
I applied online. I interviewed at Disneyland Resort
Interview
Once you pass the screening personality test, you're invited to a face to face interview. Easy process overall, though very competitive. Positive and energetic responses will help you stand out.
Interview questions [1]
Question 1
How would you handle a problem you didn't know how to resolve?
