I applied online. The process took 2 days. I interviewed at Discover in May 2025
Interview
It was very cheerful and knowledgeable. I did two interviews. First one was with Tamara and second one was with Adrian. They both give you all the information you would need about the company, benefits, and pay. I had no questions at the end of the interview.
Interview questions [1]
Question 1
Q: How would you feel if a customer was using bad language/cursing at you? How would you handle it?
Q: Talk about a time when you had to take constructive criticism and how you handled it.
Q: What is your process of de-escalating a call?
