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      Customer Service Representative Interview

      Mar 7, 2013
      Anonymous employee
      New Castle, DE
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Discover (New Castle, DE) in Mar 2013

      Interview

      The process began with an email asking when a phone interview could be set up. Then, the phone interview consisted of details about the schedule and the position and "Why do you want to work for Discover Card." At the end of the phone conversation I was asked for a 1:1 interview. That interview consisted of an activity of nine cards consisting of good personality characteristics and you had to rate yourself into 3 categories: Best, Middle, Needs improvement. Then, I was asked why I placed certain cards in certain spots. Next I had to pick a magazine I would read and one I wouldn't out of a selection on her IPad, and explain why. After that I was offered a second interview, and again had the position explained to me. Then was told I would hear back in a few days (currently waiting on the answer)

      Interview questions [5]

      Question 1

      Why do you want to work for Discover card?
      1 Answer

      Question 2

      How could you improve on your Customer Service?
      Answer question

      Question 3

      Why did you leave your previous employer?
      Answer question

      Question 4

      What do you know about this position?
      Answer question

      Question 5

      Where can you see yourself in this company within 3-5 years?
      Answer question

      Other Customer Service Representative interview reviews for Discover

      Customer Service Representative (CSR) Interview

      Jan 31, 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Discover

      Interview

      2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each

      Interview questions [1]

      Question 1

      Why do I want to work in finance
      Answer question

      Account Manager Interview

      Sep 30, 2025
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Chicago, IL)

      Interview

      When you first apply you are sent an assessment to complete. After that you’ll receive an email for a phone interview. If you pass that you’ll have a second interview with the hiring manager. After that, you’ll receive your offer.

      Interview questions [1]

      Question 1

      How does your background align with the role at discover.
      Answer question

      Customer Service Representative Interview

      May 13, 2025
      Anonymous employee
      Newark, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Newark, NJ)

      Interview

      Very great interview experience it was two rounds one phone and one video call the recruiter was very pleasant and informative this job had a lot to offer and room for growth

      Interview questions [1]

      Question 1

      Why would you be a good fit for discover?
      Answer question

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