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      Customer Service Team Member Interview

      Apr 14, 2019
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Service Team Member interview reviews for Co-op

      Customer Service Team Member Interview

      May 30, 2026
      Anonymous employee
      East Leake, England
      Accepted offer
      Easy interview

      Application

      I applied online. I interviewed at Co-op in Apr 2019

      Interview

      Applied online and got an email sent to me asking me to book in to an interview slot, the slot being an hour. Yet for the actual interview I was done in less than ten minutes. The email also tells you that you should study up on who the Co-op are, yet my interviewer told me all about co-op instead. Disappointing interview as the interviewer didn’t seem interested and pretty much wanted me out the door, rushed through the interview and never shook my hand on the way in or out which is just basic manners. They asked basic questions first like ‘tell me about yourself’ and ‘what have you been doing for the last few years’ along with the ‘why do you want to work for us’ then they went onto the scored questions. They’re based on the five competencies that they tell you about in the email, which is ‘building relationships’, ‘being confident’, ‘clear communicator’, ‘succeeding together’ and ‘getting results’. Overall a really disappointing interview and a waste of my time. Know they held interviews on the Saturday and Sunday and mine was on the Tuesday but if you’ve already decided who you want to hire either don’t make me come for the interview or give me the decency and respect of actually acting like you care about the answers I’m providing.

      Interview questions [5]

      Question 1

      Why do you want to work for Co-op?
      Answer question

      Question 2

      Tell me about yourself
      Answer question

      Question 3

      Tell me about a time you’ve had to lead a task successfully
      Answer question

      Question 4

      Tell me about a time you’ve had to hit deadlines
      Answer question

      Question 5

      There’s a question about working as a team and building relationships
      Answer question
      1
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Co-op (East Leake, England)

      Interview

      Over an hour long, a great talk delving into my strengths and how I can best adapt to the company's values and game plan for the new year, without being overly flowery.

      Interview questions [1]

      Question 1

      How have you managed an emergency within a team project in the past?
      Answer question

      Customer Service Team Member Interview

      Jun 18, 2024
      Anonymous employee
      Leeds, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Co-op (Leeds, England) in Jun 2024

      Interview

      The interview process was very calming, I didn't feel anxious or nervous about the interview, it felt like a conversation between two people rather than a high pressuring job interview which I really enjoyed.

      Interview questions [1]

      Question 1

      Tell me a time where you had to overcome a challenging situation?
      Answer question
      avatar
      Co-op response
      1y
      Thank you for reviewing your interview experience with us.

      Customer Service Team Member Interview

      Jul 21, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at Co-op

      Interview

      friendly and clear conversation with the shop manager. well understand the job requirement and prospect of the job. Provide sufficient information of the hiring process going on. So that I have an excellent impression with the company that I am going to join.

      Interview questions [1]

      Question 1

      past experience about customer service and retailing.
      1 Answer