I applied online. The process took 4 days. I interviewed at CarMax (Memphis, TN) in Jan 2016
Interview
The interview process is long and drawn out, so make sure you have afforded yourself enough time once you start to sit down and work through everything. The online application took me about 45 minutes, the phone interview was 20, and then the in-person was four and a half hours. I get that they need to be picky since they are putting new hires in close contact with inventory that cost a lot of money... but there has got to be a better way. At least a little heads up would be nice. Everyone that I met was nice enough. Lots of note taking. Lots of canned questions. The team that I did my mock sale with were really nice, but once we got out to the car they kind of rushed me and cut me off a lot. Not sure what that was about. Even though I was there during the middle of the day of a weekday, there still was a good bit of foot traffic, which was encouraging. I'll admit that I do still feel a certain kind of way about having my fate decided by two people who admittedly have never worked in the sale department of the store.
Interview questions [1]
Question 1
Name a time when you have gone above and beyond for a customer. Describe a time when you had to overcome a customer's objection and still close a sale.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Interview questions [1]
Question 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Interview questions [1]
Question 1
What is the first part of a customer interaction after the introduction?
