I applied online. The process took 3 days. I interviewed at CarMax in Apr 2022
Difficult interview
Application
I applied online. The process took 5 weeks. I interviewed at CarMax in Jan 2017
Interview
The entire process took 36 days! I applied online. Received phone interview about a week later. Kind of hard interview as the questions were open ended about previous workplace ("tell me about a time when you failed to implement a project in a previous job and what were the ramifications?) Phone interviewer was very polite. After the 35 min phone interview I got another in-store interview planned a week later for the store I applied to. The day before the interview the recruiter called and said the position was no longer available at the location I applied to but another location was available. While it was a 45 min commute, I was still up for it. I took a computer test, filled out paper work, had short interview followed by a interview with 2 senior buyers. They were friendly. The questions they ask can be found on glassdoor. I studied them for 3 days so I would be prepared. This interview process took 2.5 hours. The recruiter called me an hour later and told me how well I did on the interview and the 2 buyers had recommended me for the job. At this point I was told I would just have to talk to the senior buyer of another store on the phone as a formality and she would call me back.
Received phone call later and said I would have to fully interview again at another store. So interviewed again a week later with the senior buyer, took another test, answered similar fairly difficult interview questions, and finally a drug test. The buyer told me how he was impressed with my answers and background. We joked a lot. I left thinking I got the job for sure. 3.5 hour interview.
This is where it turns unprofessional. The buyer I interviewed with said someone would get back to me in a few days. A week when't by and nothing. I sent a thank you email and asked about the status. No response. It took 13 days to get the robo-rejection email. 13 days!
The entire process took 36 days and about 30 hours of my time.
Pro's:
-I was told the position paid between $42-$50K/year with a $5k bump once you got promoted to buyer.
-Job didn't seem hard.
-It was not sales
Cons:
-Crazy hours. You get 1.5 weekends off per month. Have a varying schedule. You might have to work till 10pm getting home at almost 11PM based on the predetermined schedule.
-The facility was run down and depressing. There were competitors picketing outside to buy your car cheaper than carmax would pay.
-It's retail-no work life balance
I won't be buying a car from carmax ever and will tell all my friends and family to steer clear of this place.
On a side note, the interviewer asked questions that are technically illegal. (Are you married? Do you have kids? Are you hispanic?)
Interview questions [1]
Question 1
Name a time that you failed to implement a project?
Applied online. An automated email arrived, asking me to complete an assessment. The assessment was 50% personality traits and 50% basic math. The HR recruiter reached out and scheduled a phone interview.
CarMax Buyers work a retail schedule that includes weekends and holidays. Buyers are required to work a 'rotating schedule' - some weeks it will be evenings and weekends, some weeks it will be days, or both.
Buyers are expected to available whenever CarMax schedules you with no scheduling predictivity. Therefore, do not plan on any other non-work activities which requires being able to plan a schedule more than a week or so in advance. Your time becomes their time 24/7 during store operating hours.
If your life includes scheduled activities outside of work - say, for instance, coaching your child's sports team after school - understand that you'll need to give that up in order to work here. Don't mention those activities during the interview if you hope to get hired.
One of the CarMax core values is 'Putting People First.' There seems to be a conflict between this stated public value and their scheduling expectations for staff members.
Interview questions [1]
Question 1
Questions were asked specific to my background, as well as the usual generic questions asked at interviews. (What was your greatest success.... Can you think of a time?) One might think they could come up with more original questions.
I applied online. I interviewed at CarMax in Dec 2021
Interview
Phone interview - Approx. 60 minutes asking about background, customer service experiences, and identifying why you would be a good fit. be ready to go into detail on customer service-related questions
Interview questions [1]
Question 1
Explain in detail a negative situation with a customer and how you were able to turn it into a positive one.
I applied online. The process took 4 weeks. I interviewed at CarMax in Feb 2020
Interview
About 4 weeks total
Simple application with several test and ability checks.
Followed by phone interview, asked "tell me about a time" questions
In person interview with several mangers of all levels all asking similar "tell me about a time you"
Very relaxed interview, almost no standard "tell me about yourself, what are your strengths and weaknesses" questions. Need to have real world "Managerial" experiences.
*Make sure all your application, phone, resume, and in person experience questions all are the same
Interview questions [1]
Question 1
Tell me about a time you delt with a difficult client
Tell me about a time you went above and beyond
Tell me about a time you had to settle conflict between coworkers