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      Customer Success Interview

      Nov 14, 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Canva in Sep 2023

      Interview

      Great product, shame they treat their candidates like disposable garbage. If you want a job, apply, if you want to work for a company with values & respect for people, don't bother. Please read through the many reviews that describe a similar experience, and believe them. This is for a UK based role. I applied on LinkedIn & was booked for a 45 mins interview with a Talent Acquisition rep a couple of days later. In that session, I was given further detail into the role, the culture at Canva & the team I was going to manage. The TA asked very good questions, I thought they were appropriate for the role and I enjoyed the conversation. 24 hours later they confirmed I was going to the next stage and I was booked to meet the hiring manager a few days later. That day, I go on the meeting link and nobody shows up. I email the 2 TA's I have been in conversation with, they both have an OOO on, so I am left with no choice but to send an In Mail to the hiring manager on LinkedIn. They replied saying there was a mix up with the time zones and we will be rebooked. I was rebooked 10 days later, after I had to chase the TA. The interview finally happens, once again, a good conversation, experience based questions mostly, with a couple of scenario based questions. At the end of the interview, I am told by the hiring manager that they believe my experience and expertise are relevant to the role and they will ask the TA to book me in for the next stage. A week goes by and I don't hear back, so I chase the TAs. No response, so a week later I chase again. No response, so I chase the hiring manager on Linked in again a few days later. They read the message the next day, but they don't reply either. I am a hiring manager and I know how overwhelming recruitment can be. However, there is absolutely no excuse for lack of communication altogether. I don't expect detailed feedback if I am rejected because at management level positions, feedback is not as impactful, or necessary as it is for a graduate role, or for someone at the start of their career. However, it is best practice to have a standard response informing the candidate of their rejection. Particularly if all the feedback you have given so far has been positive & you have told them that they are going through to the next stage, so they are awaiting a calendar invite. Just very disappointing & disrespectful.

      Interview questions [1]

      Question 1

      How do you lead and manage a high performing team?
      1 Answer
      4

      Other Customer Success interview reviews for Canva

      Customer Success Interview

      Sep 10, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Canva

      Interview

      The total process took about 4-6 weeks and included initial screening, skills assessment, behavioral questions, role-specific scenarios, and a final interview with team members to evaluate cultural fit and problem-solving abilities, it also included a challenge and presenation of it in the final round

      Interview questions [1]

      Question 1

      Can you describe a time when you turned a dissatisfied customer into a satisfied one? What strategies did you use? How do you prioritize and manage multiple customer accounts with varying needs and deadlines? How do you stay updated on our product's features and updates, and how do you communicate these effectively to customers? Can you give an example of a time when you identified an opportunity for a customer to use our product in a new way? How did you handle it? Describe a situation where you had to collaborate with a technical team to resolve a customer issue. How did you ensure effective communication and a positive outcome?
      Answer question

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