Straight to the point. First step is computer assessment where you are tested on comfort with numbers and simple calculations. Second step is a phone interview. You are told what to expect for the phone interview so that is nice
I applied online. The process took 6 months. I interviewed at Canada Revenue Agency in Jun 2023
Interview
3 part interview First part consisted of 3 questions Second part was a work simulation 3 part was written- the interviewer read the question twice and we were given 5 minutes to write an answer
Interview questions [1]
Question 1
Don’t remember the exact questions but they were along the lines of…. 1) what does it mean to be a good customer service agent 2) Why do you want to work for CRA 3) don’t remember at all…
I interviewed at Canada Revenue Agency (Hamilton, ON)
Interview
They ask you about your call center experience and basic behavioral questions. There is an assessment and then an interview with a manager, after that you get placed into a pool of candidates.
