Starts out with an easy online application just with personal information, including CV submission. Once this was all screened almost immediately i recieved an invitation to do the online psychometric test which consisted of behaviour and personality questions and a timed maths section which I personally found the hardest, but it is not difficult and they allow plenty of time!! (The non maths half is not timed). After submitting I then waited a couple of days and I was invited to an assessment day at Waterside, their head office near London Heathrow. About a month later I was finally able to book the assessment day! I booked for the 7.3am slot so I stayed in a near by hotel the night before, and I got the staff shuttle bus there the morning of the assessment at 6am (they say to allow an hour for the journey in case of delay). The bus was very easy to catch and I would recommend this! So I arrived at Waterside (the most amazing building!) around 6.15am and was the second candidate to arrive, so I think around this time is good!! After everybody had arrived we were taken to get our passes and then we put our coats and any large bags away and filled out a form about piercings and tattoos, and then gradually everybody did the height and reach tests which I found fine (I am 5’3 and a half) and then we went through to a presentation about the company and job itself. Afterwards we all sat and waited to be called through for role play and group tasks. For the group task just focus on being a team player, not too loud but also not being difficult or too quiet. The role play you have to read off an iPad out loud (to check for PA announcements) and then using that information and some more for the role play. For this just really listen to the ‘angry customer’ and be sympathetic but also don’t offer anything if you don’t know you can offer it, unless you are the manager. After this was what felt like the longest wait for everybody to finish role play/group tasks and then names were called out. The majority of people stood up and were taken away then they said they were missing some people and my name was called and I went away to a different room and we were told we were successful and we all had an interview! It was also sad as we didn’t get to say goodbye to the people that were sadly leaving. There were a few staff members in the room to answer any questions if need be. Shortly after I was called into the 2:1 interview where I started to get really nervous again! They were really helpful and prompting in the interview with my answers which helped me out a bit, but just make eye contact and have faith in what you are telling them. Most of the questions were ‘Tell me a time’ and only a couple of others. This lasted around 25 minutes but felt a lot shorter!! And then after that you can return your passes, collect your coat/bag and leave! We were told a 7-10 day wait to find out the outcome and I found out on the 9th working day I was successful!