There are a few steps to the interviewing process. I was contacted by a recruiter via email a little less than a week after i applied where i had to complete a writing simple with very basic customer service interactions and give my responses. After sending my responses, i was contacted via email the following day to setup a phone interview where we did a customer service interaction role play, if that goes well you’ll move on to an in person interview which i did. In the in person interview, i met with 3 interviewers total. Everyone was extremely nice & friendly 90% of the questions are situation based where you should answer in the STAR method, the questions weren’t intense at all. I personally was just extremely nervous and drew a blank so i did struggle a lot lol . So my advice is to think of all possible situational experiences that relate to customer success and solving problems for customers! Be confident in your answers and have a positive attitude and you’ll do great :)
Interview questions [3]
Question 1
Have you ever received negative feedback from a customer?
The process took 2 weeks. I interviewed at Block (Dublin, Dublin)
Interview
Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.
Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.
It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions
Interview questions [1]
Question 1
They asked some some questions about how I would handle certain situations
