Customer Service Representative applicants have rated the interview process at Best Buy with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 68.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 42 user submitted interviews for this role. To compare, the hiring process at Best Buy overall takes an average of 12 days.
Common stages of the interview process at Best Buy as a Customer Service Representative according to 42 Glassdoor interviews include:
One on one interview: 33%
Phone interview: 20%
Skills test: 11%
Background check: 8%
Personality test: 8%
Presentation: 6%
Group panel interview: 5%
IQ intelligence test: 5%
Drug test: 4%
Other: 1%
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I applied online. The process took 4 days. I interviewed at Best Buy (Tallahassee, FL) in Feb 2018
Interview
Behavioral questions, scenarios, face to face training, how would you do this if you were in this type of situation, do you have experience in customer service, what was your last job, how long were you last employed
Other Customer Service Representative interview reviews for Best Buy
it was a typical process. go to job application, upload details, answer some questions, then was called in for in person interview. pretty laid back. the manager seemed to backfill the role.
Very challenging but fair. The interview was very quick. I felt that it was very thorough and asked good quest about customer service, I liked the atmosphere and think it would be a good opportunity.
Easy interview process, asked simple questions and allowed me to fully answer them. Asked direct questions that pertained to the line of work and how things would be handled from my point of view