Thank you for taking the time to share your feedback - it's disappointing to hear about your experience with us. For this role it is certainly not something that should be taking so long. We have had a lot of volume of client success roles in the US but none-the-less we still aim to run the process as efficiently as possible. If there are reasons things are going slower we do look to proactively communicate that. It seems the interactions you had with people were positive ones so I hope it has not discouraged you from applying in the future - we would love to hear from you again. And if you'd like to get in touch with myself directly please do not hesitate to do so.

Thank you very much for your feedback. We've had to make a number of changes to our process over the last couple of months and it's nice to hear your comments on how we have managed that. I can see you accepted our offer so hopefully we'll get to meet in person soon!