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      Bank of America

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      Customer Service Representative Interview

      Sep 7, 2011
      Anonymous employee
      East Providence, RI
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Bank of America (East Providence, RI) in Jul 2009

      Interview

      I originally applied online and was immediately given a ridiculous call simulation test. After passing this I was contacted via voice-mail by a recruiter who left a specific contact number and extension. Unfortunately what the recruiter failed to mention was that she was going on vacation that same week: after nearly two weeks of attempting to contact someone in her department, another recruiter called who briefly conducted a phone interview before scheduling a face to face with my future manager. I had explained to her numerous times that while I was interested, I had a current employer that I honestly wanted to give at least two week's notice. She advised me I would be able to and that the two week delay due to my assigned recruiter going on vacation would not affect this. After the one on one, I was called the following day and offered the job. She then sent me to the Lincoln, RI facility for a finger printing and to provide copies of my ID documents in the morning, however, I later found out she had meant the East Providence center. ( I confirmed it was in Lincoln, twice, as it had originally sounded odd to me.) Upon arriving almost thirty minutes late, I was greeted by the original recruiter with less than a stellar attitude. After apologizing and explaining what had happened, she gave me a cold attitude and remarked that I "definitely wasn't told that." By the time the hiring process was over, I literally had two days to notify my then, current, employer. I felt absolutely awful. (During training I later found out that this had happened to several others as well.)

      Interview questions [1]

      Question 1

      There were no unexpected or difficult questions.
      Answer question

      Other Customer Service Representative interview reviews for Bank of America

      Customer Service Representative Interview

      Jan 16, 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Bank of America

      Interview

      Multiple interviews with varying managers. I interviewed at the Bank of America Corporate and met with two managers during the meeting. They both asked their own set of questions which made the interview more intense.

      Interview questions [1]

      Question 1

      Name a time you had to resolve a work matter involving conflict
      Answer question

      Customer Service Representative (CSR) Interview

      Jan 9, 2026
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. I interviewed at Bank of America (New York, NY) in Jun 2025

      Interview

      One interview and done, mostly behavioral based to make sure you are customer service focused. You don't need to have prior experience, just show you're ready to work and help relationship managers/bankers with leads

      Interview questions [1]

      Question 1

      How do you deal with difficult client
      Answer question

      Customer Service Representative Interview

      Apr 28, 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Bank of America

      Interview

      Candidates submit applications and undergo screening. Shortlisted applicants attend phone or video interviews, complete assessments, then participate in-person panel interviews. Timely feedback is delivered, and successful candidates receive formal offers.

      Interview questions [1]

      Question 1

      What I think I will do
      Answer question