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      BMO Financial Group

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      Associate, Customer Contact Center Interview

      Dec 17, 2015
      Anonymous interview candidate
      Montreal, QC
      Declined offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at BMO Financial Group (Montreal, QC)

      Interview

      I applied online and within one week received an email of convocation of video interview. just like others said, 9 question in total, 6 question ask about disponibility, location, language ability. The position I applied is in Montreal so 2 video questions in french and one in english. the questions are differents from what others said, may be they have did some changement.

      Interview questions [2]

      Question 1

      how do you evaluation an excellent service
      1 Answer

      Question 2

      talk about one of your experience, in which you have helped a customer
      Answer question
      1

      Other Associate, Customer Contact Center interview reviews for BMO Financial Group

      Customer Contact Center Associate Interview

      Jul 26, 2022
      Anonymous interview candidate
      Waterloo, ON
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at BMO Financial Group (Waterloo, ON) in Jun 2022

      Interview

      When I interviewed for this position it was an interview assessment where you record your interview and submit it. However, there was no follow-up on the interview. It would have been nice to get an actual rejection or feedback on the interview.

      Interview questions [1]

      Question 1

      Why are you excited to work for BMO?
      Answer question

      Associate Customer Contact Center Interview

      Mar 23, 2018
      Anonymous employee
      Mississauga, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at BMO Financial Group (Mississauga, ON) in Mar 2018

      Interview

      The Process is very much straightforward. 1. Resume Sumit 2. Email received for Online Assessment 3. Online Call Center Simulation 4. Telephonic Interview 5. Personal Interview. Very Easy. Answer all the question with confidence.

      Interview questions [10]

      Question 1

      Tell me about a time when you gave a good feedback as a customer?
      Answer question

      Question 2

      Tell me about a time when you get good feedback /customer experience?
      Answer question

      Question 3

      ​Tell me about your self
      Answer question

      Question 4

      Tell me about the time when you face the challenging situation and how did you overcome?
      Answer question

      Question 5

      ​Why should I hire you?
      Answer question

      Question 6

      What will your previous supervisor/manager will say about you if we call them...?
      Answer question

      Question 7

      ​Why do you want to join BMO?
      Answer question

      Question 8

      ​Where do you see yourself in 5 years
      Answer question

      Question 9

      What is your strength? and weakness?
      Answer question

      Question 10

      Have you ever did any major mistakes on the job? what was the outcome?
      Answer question