I applied in-person. The process took 4 weeks. I interviewed at Asurion (Phoenix, AZ) in Jan 2014
Interview
Asurions' internal recruiter set up a face to face, spoke with supervisor then after that it was on to Supervisor for the position and our Director from TN in person.
Interview questions [1]
Question 1
Share a difficult situation wherein a customer was beligerent and how did you deescalate.