I applied online. The process took 3 days. I interviewed at Asurion
Interview
I applied for the job online, within a few days, I got an email to schedule a phone interview then after that I had to interview in person at the location. I dressed casually for the interview. Once at the location, I had to take a computer test which basically tests your knowledge of how to work around the desktop and open up the internet. After passing that, the same day, I had a face to face interview with the HR manager. Questions weren't hard at all and I was hired right there on the spot.
Interview questions [1]
Question 1
Can you be available for training class beginning in July?
The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
I applied through a recruiter. The process took 3 days. I interviewed at Asurion (Houston, TX) in Feb 2025
Interview
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Interview questions [1]
Question 1
Give me a time when you had to upsell in previous job?
I applied online. The process took 5 days. I interviewed at Asurion (Bogota, Cundinamarca) in Aug 2024
Interview
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.