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      Asurion

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      Customer Support Technician Interview

      Aug 11, 2016
      Anonymous interview candidate
      Phoenix, AZ

      Other Customer Support Technician interview reviews for Asurion

      Customer Support Technician Interview

      Jan 16, 2020
      Anonymous interview candidate
      Mesa, AZ
      No offer
      No offer
      Neutral experience
      Easy interview

      Application

      I applied in-person. I interviewed at Asurion (Phoenix, AZ) in Jul 2016

      Interview

      I attended a job fair. I waited in line for about 30 minutes. I was called back to meet with a manager. We talked about my resume which included relevant experience. She told me that I would be contacted within the next 48 hours to be informed of the next steps. From that point, I've never heard from Asurion again.

      Interview questions [1]

      Question 1

      The interviewer simply asked about the experience listed on my resume.
      Answer question
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Asurion (Mesa, AZ) in Jan 2020

      Interview

      I am still waiting on the phone interview. Hopefully everything goes well and I will post later. I have to type thirty words to unlock the other interview reviews which is really inconvenient. From when i am reading, the phone interview should be a piece cake, Wish me luck!

      Customer Support Technician Interview

      Jan 25, 2020
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Asurion (Las Vegas, NV) in Jan 2020

      Interview

      Quick thirty minute interview where the manager asked questions about which phone I use, why i chose that device, previous experiences in customer service, past jobs, and current knowledge of advancements in tech. Very cordial.

      Interview questions [3]

      Question 1

      What is the lasted technology you’ve learned and if you told anyone about it, how did they respond?
      Answer question

      Question 2

      Describe a time you helped someone learn something new in technology.
      Answer question

      Question 3

      What is the difference between empathy and sympathy.
      Answer question

      Customer Support Technician Interview

      Feb 12, 2018
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 5 days. I interviewed at Asurion (Nashville, TN) in Feb 2018

      Interview

      It was not easy getting a call from them, but it was fast after calling for the phone interview. There is an in person interview that comes next. It was the next business day.

      Interview questions [1]

      Question 1

      What is your favorite app?
      1 Answer
      3