You apply for the position through the Asurion corporate website. From what I hear, you'll get a call from a recruiter regardless of your skills/experience. They schedule a phone interview - usually 3 days after applying. This portion is where the recruiter asks you to go over your resume and talk them through your work history. Once that is complete, they send you an online assessment, which gauges your basic understanding of technological terms and processes If you pass the assessment portion, you'll be given the opportunity to meet with an on-site recruiter. During this interview, the recruiter will ask you questions about your tech knowledge and ask you how well you can explain and integrate technology with our customers. Be ready to answer questions about operating systems and the latest tech news. They'll also incorporate the standard scenario based customer service questions. If you successfully pass this portion, you'll receive a call 1-2 days later with an offer or denial