I applied online. The process took 4 weeks. I interviewed at Air Canada (Montreal, QC) in Jan 2016
Interview
J'ai reçu un appel pour une première entrevue surprise au téléphone. On m'a posé des questions en anglais et en français pour voir le niveau des deux langues. Les questions étaient simples et cela a duré environ 12 minutes. Ensuite, la personne m'a dit qu'on allait me téléphoner le lendemain matin pour une autre entrevue basée sur la conversation.
Je dois maintenant passer l'entrevue en personne dans quelques jours.
Interview questions [1]
Question 1
Give me an example when you provided an exceptionnal customer service?
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.