Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 3 weeks. I interviewed at Air Canada (Montreal, QC) in May 2018
Interview
I applied online, submitted my CV and information through the Air Canada careers page. I was then asked to complete a video interview, whereby questions would pop up, and I'd record myself giving the answers. There is a time limit though, so make sure you do this somewhere where you don't have distractions or don't need to take any breaks!
A couple days later I received a call asking some basic questions, like if I'd be ok with the rotating shifts and abnormal scheduling, etc. I was then asked to schedule a call for a language test. I was simply asked to have an everyday conversation and answer in both English and French, depending on what language the interviewer asked the question in. I was never very confident in my French and I did really well, so don't worry too much about this part!
I then received another call asking some questions, and then was asked to come in for an in person interview.
I arrived early, and met with a kind interviewer from the talent acquisition team. It only took about 30 minutes, and was kind of fun (even though I was very nervous!). Just be sure to sound interesting and be polite and show a great interest in the company (honestly it won't be fake, the atmosphere in the building is amazing!!). You also have to give in some forms at this point so make sure you fill them out correctly and bring all the documents required.
AND DRESS WELL!!
After I received an e-mail stating I needed to complete this personality test and a learning test. The personality test isn't really a right or wrong answer type thing, but the learning test is. READ THE QUESTIONS CAREFULLY. It tries to trick you. Other than that it was no problem!
Next day I got a call that I was hired!
AC is a wonderful company and has incredible benefits for its workers, so go for this job if you are interested!
Interview questions [2]
Question 1
Q: Everyone breaks rules at work from time to time. Tell me about a time where you broke a rule at work, and what happened?
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).