I applied online. The process took 3 weeks. I interviewed at Air Canada (Vancouver, BC) in Apr 2017
Interview
I had to do an online interview. The first 10 questions were yes/no answers and the other ones were open questions were I had to tell a story. I had time to make a video of myself and could redo it if I wanted to which was nice. It was just like a normal interview. After that round they called me twice. First to review my native language and after that my English. Both phone calls lasted for about 5 minutes and the conversations were pleasant. We had small talks about for example the weather. It was not difficult. Than I got invited for an interview at the office. They asked general questions and told me at the end of the interview I was excellent and they would put me through. I was very happy. Unfortantly, I did not hear anything from them afterwards. Which made me feel confused and a little bit dissapointed.
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).