I applied online. The process took 2 months. I interviewed at Air Canada (Montreal, QC) in Feb 2017
Interview
Two phone interviews:
1) General Interview
2) Language test interview
After passing that there is a online test about your skills
1) numerical skills
2) vocabulary skills
Then there was the in person interview. It was in a banquet hall full of tables where other interviews were being held at once. The interviewer was very cold, uninterested, and did not make eye contact. She kept looking around the room which was very disrespectful. I was unlucky to have this person interview me as the other interviewers were very enthusiastic and warm.
Interview questions [1]
Question 1
The questions were situational customer service questions based on previous experiences. Be prepared to talk about all kinds of situations, good and bad with customers and team members. I ran out of answers so I would suggest preparing for this in advance.
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.