Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 1+ week. I interviewed at Air Canada (Montreal, QC) in Jan 2017
Interview
I applied online and 3 days later got a call. I had a phone interview the next day to test my language proficiencies. I also had to do three online assessments testing behaviour, learning abilities and how well I would manage my emotions. The following day I had a face to face interview and waited about 5 days for an answer. I ended up getting the job.
Interview questions [1]
Question 1
Why do you want to work for air Canada?
Describe a situation where you where in conflict with a supervisor or manager? where a client was angry and how you handled it? where you went above and beyond your job description to help a client?
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).