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      Service Desk Analyst Interview

      Mar 7, 2020
      Anonymous interview candidate
      Bengaluru
      No offer
      Negative experience
      Average interview

      Application

      I applied through a staffing agency. The process took 1 day. I interviewed at Accenture (Bengaluru) in Mar 2020

      Interview

      I applied through a staffing agency. The process took 2 days. I interviewed at Accenture, Bangalore in March 2020. It was Saturday and being a weekend, almost all of the employees were on leave. Initially waiting for about 2 hours, I was called for the 1st Round which is totally a Technical Round. This was done over skype, despite of being called on company's premise. I had an experience working as a product support but still I manage to clear the technical round as the questions are very easy. One can easily pass this Round if you know basics of hardware, software and some networking knowledge. Small tips - make the conversation friendly with the interviewer by asking questions like "How's the company help you to grow in this domain", "How's your journey so far and how you manage the work" and "Can you help me to understand, the day to day operations". Asking these questions will make your interviewer think that you are really looking forward to join the organization but also it will help you to understand the company better. After I cleared this Round, the next round is "Voice and Accent". Typically this has to be conducted in a system, which most of the companies does but for some reason again this was conducted over a normal telephonic call. This was a terrible experience as because, the lady on the other side seems to be on the market (As it sound like over the call) and this was not a good sign. The conversation was hardly about 2 minutes where she asked me to speak about any topic of my choice apart from my academics and work experience. After every 7-8 seconds she asked me to hold and then continues (because of noise), about a minute later she asked me to handover the call to the interviewer. "I SALUTE TO THIS LADY AND HER FINE SENSE OF JUDGEMENT" Immediately, i realised that I am not going to be selected, for obvious reasons. I was informed by the recruiter that i had not cleared my "Voice and Accent" Round and hence, I can leave. Altogether, it was a terrible mistake to visit for this interview and wasting both time and money.

      Interview questions [6]

      Question 1

      What is the minimum configuration required for a desktop to work?
      1 Answer

      Question 2

      How familiar are you with Windows Operating System? or How long have you worked in Windows OS?
      1 Answer

      Question 3

      Types of OS?
      1 Answer

      Question 4

      Explain the difference between Windows 7 and Windows 10?
      1 Answer

      Question 5

      If you need to select between Windows OS and Mac, which one will you prefer and why?
      1 Answer

      Question 6

      Explain in detail about your previous Job responsibilities and you decided to move on?
      1 Answer
      1

      Other Service Desk Analyst interview reviews for Accenture

      Service Desk Analyst Interview

      Jan 30, 2026
      Anonymous interview candidate
      Bengaluru
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Accenture (Bengaluru) in Jan 2026

      Interview

      Just the communication and basics of networking, like they were heavily depending upon communication for this particular role which i had applied so be prepared with strong communication skills and a basic knowledge of networking concepts like dns, dhcp, active directory.

      Interview questions [1]

      Question 1

      Communication and introduction is very imp rather than that Just the communication and basics of networking, like they were heavily depending upon communication for this particular role which i had applied so be prepared with strong communication skills and a basic knowledge of networking concepts like dns, dhcp, active directory.
      Answer question

      Service Desk Analyst Interview

      Sep 7, 2025
      Anonymous interview candidate
      Kuala Lumpur
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Accenture (Kuala Lumpur)

      Interview

      Structured interview with a role-play interview to get to know a real job scope. Interviews were friendly , and I was able to ask questions at the end of the interview if I had anything to clarify

      Interview questions [1]

      Question 1

      What are my strengths and weaknesses
      Answer question

      Service Desk Analyst Interview

      Feb 14, 2025
      Anonymous employee
      Gurgaon, Haryana
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Accenture (Gurgaon, Haryana)

      Interview

      I joined as a contractor. The interview was basic asked about SQL and network basic question. Mainly the interview was focused on communication skills and a versant test was conducted which was mandate to pass for proceeding with the interview.

      Interview questions [1]

      Question 1

      How would you explain the concept of table in database to a 5 year old.
      1 Answer