I applied online. The process took 2 months. I interviewed at AT&T (San Fernando, CA) in Oct 2013
Interview
I applied online, took an assessment test and I waited for them to call me. They called me after 3 weeks and I had a phone interview which lasted about 15 minutes. It was average, they asked to give scenario examples, talked about hours/availability, and hourly wage. At the end of the interview she scheduled me a 1:1 interview for a week later (I was really nervous). When I had the interview the manager was really nice, she made me feel comfortable and that gave me more confidence. At the end of the interview she told me she really liked me and that pretty much I had the job. She gave me instructions on what was going to happen next and it was that I needed to take a test to prove that I was bilingual, it was a short test over the phone simple questions. After that I got an email saying what was next background check, drug screening, another application etc. Throughout the entire process I was being updated by my AT&T recruiter she was so nice to me letting me know where the process was at. After 1 week of taking the test when they got the bilingual test results my recruiter called and offered me the job.
Interview questions [1]
Question 1
Why AT&T? What is your weakness? Why you? Scenario examples.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.