I applied online. Had a series of tests right after the initial application, all online. A few days later I received an email asking me to set up an interview time and date. Interview was very relaxed. My interviewer was dressed extremely casually/relaxed and made the interview very casual. A few questions about my computer/technical skills and some generic customer service questions. A couple days later I received another email telling me that I did well in the interview and that I was extended a conditional offer based on passing a background and drug test. Background took a couple days to finish up, and drug test needs to be done within 48 hours. After the background check finished, I was called by the staffing manager and extended a formal offer.