I applied online. The process took 2 months. I interviewed at AT&T (San Antonio, TX) in Dec 2011
Interview
I applied online. Contacted the store manage by going into store, getting her card, and calling her. Let her know that I was extremely interested. Then, I received a call from HR letting me know I had an interview. The first interview was with the regional hiring consultant, and he just asked a series of specific questions/problems, where I had to relate personal life experiences to, and how I found an answer/solution. Then I was called back for a second interview by the store manager, and it was very similar to the first. I then was told that I had the job, and that I would be flying to and from my town to Dallas, TX for 4 weeks for training.
Interview questions [1]
Question 1
How, in the past, have you reacted when someone brings up a topic of conversation that requires you to display much compassion/sympathy for them?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.