I applied through an employee referral. The process took 4 weeks. I interviewed at AT&T in Sep 2012
Interview
I was interviewed by referral so the process was backwards, interview then apply. The application process is unfair because of the personality test. It cannot accurately gain ones' perspective and personality based on questions with right/wrong answers. There is a urine test.
Interview questions [1]
Question 1
The interview process was easy. The personality test needs some serious re-evaluation
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.