Fantastic work life balance, interesting projects, flexible working arrangements (compressed hours, flex, mostly remote), good culture, friendly staff, some very smart and talented people
Cons
Pay lower than private sector, no benefits or bonuses
You can work from home and they support you well in training and employment.
Cons
Everything is extremely by the book which often was hard with customers. Feels very robotic and managers are also very compliant within strict boundaries of the business so aren’t understanding to anything outside of these boundaries.
Clear expectations, management is progressive, flexible working arrangements available.
Cons
Work can be mundane and repetitive. Inbound call contact centre operator not really the most fulfilling job in the world, but just the nature of the work.