What is the hiring process like at Safelite AutoGlass?

Coworkers are great, and the techs are great. Pay is pretty decent, I feel.

Kansas City CTU has had no manager since Spring of 2025. Be prepared to do lots of work yourself with no direct supervision or help. Also be prepared for many things to fall on you due to this as well. My hiring process was also very confusing, as this is a new role, and a seasonal one. No one knew what location I would be at at first, as I was originally supposed to be hired as a Customer Advocate after getting laid off last August, and I was lied to and promised different things that ended up not being true.

easy hiring process 3 weeks of training

A lot of information covered during a short time

Felt like Safelite was excited to add me to the team throughout the entire hiring process

None that I can think of

Safelite has an exceptional management team that provides support from the initial interview process through the duration of employment. Impressive benefits, including medical insurance requirement plan, and paid training. Furthermore it is a truly inclusive organization that supports all employees regardless of their race gender or status

Traveling during the winter season.

Medical benefits were all right

*Gossipy teams *Low morale and increased fear due to LOTS of layoffs *Condescending, robotic leaders who treat people like numbers *Leaders play favorites *Communication is untruthful and spun to seem good *Nothing concrete in place for employee development *Performance management process is not consistent *Very few people of color in leadership - none on senior leader team *Workplace is not accessible for people with disabilities *Defensive leaders who are not open to feedback *Holidays off do not include MLK Day or Juneteenth *Job interview process is inconsistent *Leaders do not care about DEI *Everyone is forced to fit into a mold and if you don’t fit you get let go *HR leaders are incompetent and team is a clique *Company values don’t actually mean anything real *People will stab each other in the back and lie to continue having a job

The process for new hires, including interviews, was great.

None so far, but I've just started.

The pay was fairly decent, you have the same consistent schedule (in my case, I was Tuesday - Saturday) , health benefits offered, good dental plan, good vision plan. Decent 401k plan.

You will experience major changes in company management at least every 2 years or so. When I started with Safelite, we were assigned to the ROC ( Regional Operations Center) , my supervisor was great. Easy going, defended her employees, good with answering questions, then I moved to a new department with a new manager. No incoming phone calls, just managing work orders throughout the country. My 2nd manager was great with training and communication. Unfortunately, there were big changes in company management in November 2024. As a result, the ROC was eliminated and all of us were absorbed by the call center. Job coach is not helpful, very much "to the book" , does not take an interest in your growth as an employee. The new VDI, and system log in issues happened daily! To multiple coworkers! We have assigned lunches, and assigned breaks. No down time at all, call after call after call. Very hard to clock out for lunch when you get call after call. Multiple meetings with job coach that were not planned in advance. The meetings were on the spot.

I loved working with people and developing them for their next roles.

I experienced several instances where leadership was not supported or backed despite being able to show the result in question and instead being second guessed. This was a new trend that evovled over the past few years.

Training team was nice and helpful

I was hired in as season recruiting support, then termed after 2 weeks bc they didn’t even have financial approval yet for the “busy season”