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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      It Has Become A Mess Since The Layoffs. - Store Service Specialist Safelite AutoGlass Employee Review

      3.0
      Aug 20, 2025
      Store service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers are great, and the techs are great. Pay is pretty decent, I feel.

      Cons

      Kansas City CTU has had no manager since Spring of 2025. Be prepared to do lots of work yourself with no direct supervision or help. Also be prepared for many things to fall on you due to this as well. My hiring process was also very confusing, as this is a new role, and a seasonal one. No one knew what location I would be at at first, as I was originally supposed to be hired as a Customer Advocate after getting laid off last August, and I was lied to and promised different things that ended up not being true.

      avatar
      Safelite AutoGlass Response
      9mo
      We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

      Explore other reviews about Safelite AutoGlass

      5.0
      Apr 2, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote, Good Training, Team Help, Flexible

      Cons

      Repetitive, otherwise I have no cons

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      Safelite AutoGlass Response
      2mo
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      3.0
      Jun 3, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

      Cons

      Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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      Safelite AutoGlass Response
      1w
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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      Safelite AutoGlass reviewsSafelite AutoGlass Store Service Specialist reviewsSafelite AutoGlass review