Run away!! Toxic, mediocre and fake workplace - Anonymous employee Safelite AutoGlass Employee Review

1.0
Nov 29, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Medical benefits were all right

Cons

*Gossipy teams *Low morale and increased fear due to LOTS of layoffs *Condescending, robotic leaders who treat people like numbers *Leaders play favorites *Communication is untruthful and spun to seem good *Nothing concrete in place for employee development *Performance management process is not consistent *Very few people of color in leadership - none on senior leader team *Workplace is not accessible for people with disabilities *Defensive leaders who are not open to feedback *Holidays off do not include MLK Day or Juneteenth *Job interview process is inconsistent *Leaders do not care about DEI *Everyone is forced to fit into a mold and if you don’t fit you get let go *HR leaders are incompetent and team is a clique *Company values don’t actually mean anything real *People will stab each other in the back and lie to continue having a job

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Safelite AutoGlass Response
1y
We appreciate you informing us about your experience and take these concerns about our leadership very seriously. We are dedicated to living up to our core values and making Safelite a supportive and caring place to work. Your feedback is important as we strive to make continuous improvements. We would appreciate the opportunity to address your concerns in more detail. Please reach out to PeopleDirect@Safelite.com with a detailed statement of your concerns so we can address the situation.

Explore other reviews about Safelite AutoGlass

5.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Good Training, Team Help, Flexible

Cons

Repetitive, otherwise I have no cons

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Safelite AutoGlass Response
2mo
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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