PetSmart FAQ

Have questions about working at PetSmart? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at PetSmart.

All answers shown come directly from PetSmart Reviews and are not edited or altered.

52 English questions out of 52

May 13, 2021

Does PetSmart offer dental insurance?

Pros

The benefits the company has to offer are really good. Once you hit full time status, you receive paid vacation, paid sick time, personal time. You are then also eligible for health, vision and dental insurance. The vision is really good because of you get the top one, it covers glasses and contacts which is RARE!

Cons

Unfortunately the company puts a TON of stress on their groomers. They’ve lost a lot of experienced groomers recently to their demands. From wanting you to reach a certain number of add-ons, welcome packages, telling people to take surveys, making sure we’re most likely to recommend and a bunch of other stuff that isn’t just grooming. As well as making cold calls to get people fo come in and offering them discounts when it’s slow. Oh am also, they force too many dogs at a time on their groomers.

You are then also eligible for health, vision and dental insurance.

May 13, 2021

See 2 more answers

October 16, 2019

Does PetSmart offer parental leave?

Pros

You get to develop a relationship with your customers and they become part of your family. Health benefits are good, and offers paid parental leave. No cap on sick time earned. After 15 years, have 5 weeks of PTO. Opportunity for advancement.

Cons

There is a severe disconnect between corporate and the stores. New programs are rolled out that cause more problems because the technology in the stores is severely outdated. No consistency among field leadership-everyone wants something done differently. Inventory management systems are outdated and inefficient. So much micromanaging and reports to fill out take leadership away from the floor. And everytime you turn around, something is being changed. Everyone talks about the values and being a team but no one is actually willing to follow through.

Advice to Management

Align all levels of the company. Allow Store Managers to run their stores instead of being micromanaged and require umpteen reports filled out and filed daily. Need better and more efficient training and pay.

Health benefits are good, and offers paid parental leave.

October 16, 2019

See 2 more answers

April 26, 2021

Does PetSmart offer employee discounts?

Pros

They always recognized employees, had employee of the month, got plenty of free t-shirts and gifts when new products came out, very knowledgeable, employee discount is nice if you have pets.

Cons

Store managers dictate if you can advance or move around departments. So if your department lacks staff, they will not let you transfer stores or move to a different department.

Advice to Management

Let your employees advance in their career. Don't hold them back for your personal gain.

shirts and gifts when new products came out, very knowledgeable, employee discount is nice if you have pets.

April 26, 2021

See 85 more answers

October 20, 2020

Does PetSmart offer malpractice insurance?

Pros

Steady clients and great insurance for full time employees

Cons

New company had bought them out years ago and made budget cuts and increased work duties

Steady clients and great insurance for full time employees

October 20, 2020

See 1 more answer

September 28, 2019

Does PetSmart assist with or provide childcare?

Pros

The Pets of course

Cons

Pay Their way of deciding your worth You are stuck in camp (doggy day care) for a year or more. Claims camp is part of the job but only the new associates are in camp so they don’t learn any of the other duties of the pet care associate therefore making them not trained fully in their job. I have worked in many industries and the way chose their favorites is ridiculous. If we are the same position we should be sharing the duties. Not having the same people in camp and the same people on the floor. And they still expect you to know how to do floor when THEY HAVEN'T EVEN PROPERLY TRAINED YOU BECAUSE THEY PUT YOU IN CAMP . There is no switching, one person in the morning camp and a different in another. I personally am in camp 7+ hours a day. Don’t get me wrong I love dogs but I have not learned anything else. I have no interest in becoming a senior anymore. They complain of the new employees quitting because they get stuck in camp. I did not apply to this job to be in Camp. I am not learning anything and management does not care. I recently got bit by a dog and they didn’t care one bit.

Advice to Management

Stop treating the new employees like they’re trash and maybe they won’t want to quit.

You are stuck in camp (doggy day care) for a year or more.

September 28, 2019

See 3 more answers
  • 1
  • 2
  • 3
  • 4
  • 5

52 English questions out of 52