PetSmart FAQ

Have questions about working at PetSmart? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at PetSmart.

All answers shown come directly from PetSmart Reviews and are not edited or altered.

63 English questions out of 63

May 29, 2021

Does PetSmart offer massages?

Pros

Free coffee and continued supply of cooking and Maggie

Cons

Plenty of work, air conditioning was terrible, smoke breaks were monitored

Advice to Management

Nothing

Free coffee and continued supply of cooking and Maggie

May 29, 2021

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October 16, 2019

Does PetSmart offer relocation assistance?

Pros

Great place to start out. They pay you to learn to groom. Great benefits package and retirement savings. Flexible schedule. Able to control your pay based on how hard you work .

Cons

Everyone who works in the stores are spread way too thin. They expect everyone to do everything without flaws and keep adding to the list. Somethings gotta give sometime. And when it does, be prepared to be reprimanded. In my store groomers are expected to groom, answer phones, cover daycare, cash, and be on the floor answering questions about grooming, all while grooming 5-7 dogs a day. Most days we take turns skipping breaks to get it all done, management doesn’t care.

Advice to Management

You want quality workers, stop treating them as though they’re robots. There’s a reason Petsmart has the reputation they do. It shouldn’t be treated like a grooming assembly line. These are dogs not car parts. Let the groomers groom, and the cashiers cash people out. Daycare can do daycare. Need more coverage, hire more people. 12 billion dollar company and they pay min wage, and can’t keep an employee more then 6 months.

Great benefits package and retirement savings.

October 16, 2019

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May 13, 2021

Does PetSmart offer dental insurance?

Pros

The benefits the company has to offer are really good. Once you hit full time status, you receive paid vacation, paid sick time, personal time. You are then also eligible for health, vision and dental insurance. The vision is really good because of you get the top one, it covers glasses and contacts which is RARE!

Cons

Unfortunately the company puts a TON of stress on their groomers. They’ve lost a lot of experienced groomers recently to their demands. From wanting you to reach a certain number of add-ons, welcome packages, telling people to take surveys, making sure we’re most likely to recommend and a bunch of other stuff that isn’t just grooming. As well as making cold calls to get people fo come in and offering them discounts when it’s slow. Oh am also, they force too many dogs at a time on their groomers.

You are then also eligible for health, vision and dental insurance.

May 13, 2021

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October 16, 2019

Does PetSmart offer parental leave?

Pros

You get to develop a relationship with your customers and they become part of your family. Health benefits are good, and offers paid parental leave. No cap on sick time earned. After 15 years, have 5 weeks of PTO. Opportunity for advancement.

Cons

There is a severe disconnect between corporate and the stores. New programs are rolled out that cause more problems because the technology in the stores is severely outdated. No consistency among field leadership-everyone wants something done differently. Inventory management systems are outdated and inefficient. So much micromanaging and reports to fill out take leadership away from the floor. And everytime you turn around, something is being changed. Everyone talks about the values and being a team but no one is actually willing to follow through.

Advice to Management

Align all levels of the company. Allow Store Managers to run their stores instead of being micromanaged and require umpteen reports filled out and filed daily. Need better and more efficient training and pay.

Health benefits are good, and offers paid parental leave.

October 16, 2019

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October 17, 2020

Does PetSmart offer employee discounts?

Pros

benefits, guaranteed hourly pay, 50% employee discount on certain brands

Cons

toxic work environment, late hours, unrealistic expectations from upper management

benefits, guaranteed hourly pay, 50% employee discount on certain brands

October 17, 2020

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63 English questions out of 63

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